YOUR INFORMATION
Privacy Policy
This Privacy Policy explains how Voyamovo Online Store collects, uses, shares, and protects personal information when you visit our website, contact us, create an account, or place an order.
Who controls your information
Voyamovo Online Store is a business registered in the Philippines. Registered address: Bonifacio Street, Camiling, Tarlac, Philippines 2306. Privacy questions may be sent to support@voyamovo.com.
Information we collect
- Order information: name, billing and shipping address, email, phone number when supplied, products purchased, order value, and transaction status.
- Account information: login identifier, saved addresses, and order history if you create an account.
- Support information: messages, order numbers, photographs, and other details you send when requesting help.
- Technical information: IP address, browser, device, cookies, pages visited, and security or diagnostic data collected through the website.
How we use information
- Process payments, orders, production, shipping, returns, and refunds.
- Send order confirmations, tracking information, receipts, and service messages.
- Answer customer questions and resolve claims.
- Protect the store, customers, and payment process from fraud and abuse.
- Maintain, measure, and improve the website and customer experience.
- Comply with accounting, tax, legal, and regulatory obligations.
- Send marketing messages only where you have chosen to receive them or where permitted by law.
Payments
Payments are processed by the payment provider shown at checkout. Voyamovo does not store your complete payment-card number or security code. Payment providers process information under their own privacy and security terms.
Who receives information
We disclose only the information reasonably required to providers that operate the store, process payments, detect fraud, produce products, deliver parcels, host or secure the website, send transactional emails, and provide technical support. This includes WooCommerce service providers, PayMongo when used for payment processing, Printful when used for production and fulfillment, and the carriers handling delivery.
We may also disclose information when required by law, to protect legal rights, or in connection with a legitimate business restructuring. We do not sell personal information.
International processing
Because Voyamovo sells internationally and uses global service providers, information may be processed outside your country. We use established providers and reasonable safeguards appropriate to the service and applicable law.
Cookies
The website may use essential cookies for the cart, checkout, account login, security, and site preferences. Optional analytics or marketing cookies should operate only according to the consent choices presented on the site where required.
Retention
We retain order and transaction records for as long as necessary to provide service and meet accounting, tax, dispute, fraud-prevention, and legal obligations. Support and technical records are kept only as long as reasonably required for those purposes.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or a copy of personal information. You may also withdraw marketing consent at any time. Some records cannot be deleted immediately when retention is required by law or needed to establish or defend a legal claim.
To make a privacy request, email support@voyamovo.com. We may ask for reasonable information to verify that the request concerns you.
Security
We use reasonable administrative and technical safeguards, including encrypted website connections. No online system can guarantee absolute security, so customers should use unique passwords and avoid sending payment-card details by email.
Children
Voyamovo is not directed to children, and we do not knowingly collect personal information from children without appropriate authorization.
Policy changes
We may update this policy when our services, providers, or legal obligations change. The current version and update date will remain available on this page.
Last updated: September 2026.