ORDER PROTECTION
Refund and Returns Policy
Every Voyamovo artwork is made to order. This reduces unnecessary inventory, but it also means our return process differs from that of a traditional stock retailer.
Damaged, defective, or incorrect items
If your order arrives damaged, misprinted, defective, or different from what you ordered, contact support@voyamovo.com within 30 days of receiving it.
Include your order number, a description of the issue, clear photos of the complete item, close-up photos of the defect, and photos of the packaging when relevant. Once the claim is verified, we will arrange an appropriate replacement or refund. Do not mail the item back unless we provide return instructions.
Lost orders
If an order has not arrived within 30 days after the estimated delivery date, contact us with your order number and delivery address. We will investigate the shipment before approving a replacement or refund.
Change of mind and size selection
Because products are made specifically after an order is placed, we generally do not accept returns or exchanges for change of mind, accidental orders, or choosing the wrong size. This does not limit any consumer right that cannot legally be excluded in your location.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. We will help when possible, but cancellation is not guaranteed once production has started.
Incorrect or incomplete address
The customer is responsible for supplying an accurate delivery address. If an order is returned, lost, or requires redelivery because the address was incorrect or incomplete, additional production and shipping charges may apply.
Refund processing
Approved refunds are sent to the original payment method. After we issue the refund, your bank or card provider may need additional business days to post it. Original shipping charges are refunded only when required by law or when the entire order is confirmed lost, damaged, defective, or incorrect.
How to request help
Email support@voyamovo.com and include your order number. Please do not send complete card numbers or other sensitive payment information by email.
Last updated: September 2026.